Coming soon


Course provided by Pearson

Summary overview

  • Online anytime

  • 1 hour 8 min study time

  • Cross-sector

  • £30.00

  • Level 3

About this course

In any workplace, you are going to encounter problems which need to be resolved. A good understanding of the different approaches to problem-solving can help you to navigate these challenges.

Learning outcomes

  1. What is problem-solving?
  2. Problem-solving techniques and pitfalls.
  3. Problem-solving processes, approaches and models.
  4. What different types of problems relate to.
  5. How to identify the nature of the problem.
  6. How to evaluate potential solutions to the problem.
  7. How to implement the chosen solution to the problem.
  8. The skills and attributes needed to be a problem-solver.
  9. The Plan, Do, Check, Act (PDCA) approach.
  10. The ‘5 Whys’ analysis technique.
  11. The FOCUS (Find, Organise, Clarify, Understand, Select) model.